Privacy and Cookie Policy

We are committed to safeguarding the privacy of our website visitors and service users.

This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

In this policy, “we”, “us” and “our” refer to Catherine Toner trading as NurtureStore. For more information about us, see Section 12.

(1) Credit

This document was created using a template from SEQ Legal (https://seqlegal.com).

(2) What information do we collect?

We may collect, store and use the following kinds of personal data:

(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation);

(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;

(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters; and

(e) any other information that you choose to send to us.

If you purchase a product from us (e.g. an ebook), then for tax compliance purposes (in particular EU VAT compliance) we may be required to record your location (country and zip/postal code), IP address (including a geographical lookup of your IP address), email address and name. We collect and use this information for tax compliance and internal accounting purposes. We may also use your name, email address and purchasing history which you supply when purchasing a product from us for marketing and other purposes as set forth in section (4) ‘Using your personal information’ below.

Before you disclose to us the personal data of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal data in accordance with the terms of this privacy policy.

(3) Cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may use both “session” cookies and “persistent” cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We will use the session cookies to: keep track of you whilst you navigate the website; keep track of items in your shopping basket; prevent fraud and increase website security. We will use the persistent cookies to: enable our website to recognise you when you visit; and keep track of your preferences in relation to your use of our website.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: https://www.google.com/policies/privacy/.

Advertising and social media cookies – including tracking cookies

We allow third-party companies to serve ads and/or collect certain anonymous information when you visit our web site. These companies may use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to this and other Web sites in order to provide advertisements about goods and services likely to be of greater interest to you. These companies typically use a cookie or third party web beacon to collect this information. To learn more about this behavioural advertising practice or to opt-out of this type of advertising, you can visit networkadvertising.org.

Advertising cookies enable third-party ad vendors to serve ads to you based on your visit to this website and/or other websites on the Internet.

You can opt out of some third-party vendors’ uses of cookies for personalized advertising by visiting www.aboutads.info.

Display Ads

The Website uses Mediavine to manage all third-party advertising on the Website. Mediavine serves content and advertisements when you visit the Website, which may use cookies. Mediavine may collect IP addresses and location to serve personalized ads. If you would like more information about this practice and to know your choices to opt-in or opt-out of this data collection, please visit http://www.networkadvertising.org/managing/opt_out.asp.

We may also, from time to time, incorporate social media features and services which may store cookies on your computer or mobile device, for example cookies from Facebook, Twitter, Google +, Pinterest and Instagram. These cookies may be used to track your behaviour on our website and other websites across the internet. For details of the privacy policy of these social media providers, please refer to their respective websites:

We may also display adverts from other third-party ad vendors, networks and brands which supply advertising from a range of approved digital partners. These adverts may use marketing cookies which track your behaviour on our website and on other websites across the web in order to show you adverts that you might be more interested in. This tracking system is anonymised and therefore it does not know who you are, it just uses the limited information available to it (via cookies) to serve you ads that may be relevant to you. You can to opt out of some third-party vendor’s use of cookies for interest-based advertising by visiting aboutads.info.

How to disable cookies

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer (version 9) you can refuse all cookies by clicking “Tools”, “Internet options”, “Privacy”, and selecting “Block All Cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites.

For more information about cookies, please visit www.allaboutcookies.org

Privacy mode or “private browsing” or “incognito mode”, is a privacy feature in some web browsers to disable browsing history and the web cache. This may allow you to browse the Web without storing local data that could be retrieved at a later date. For further information, see: https://www.wikihow.com/Activate-Incognito-Mode

(4) Using your personal data

Personal data submitted to, or collected by us may be processed for the purposes specified in this privacy policy or in relevant parts of the website. The lawful basis for this processing is legitimate interests.

We may use your personal data to:

(a) administer the website;

(b) improve your browsing experience by personalising the website;

(d) send you goods purchased via the website, and supply to you services purchased via the website;

(e) send statements and invoices to you, and collect payments from you;

(f) send you general (non-marketing) commercial communications;

(g) send you email notifications which you have specifically requested (for further details see subsection below entitled ‘Marketing emails’);

(h) send you our newsletter and other marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (and you can inform us at any time if you no longer require marketing communications);

(i) provide third parties with statistical information about our users – but this information will not be used to identify any individual user;

(j) deal with enquiries and complaints made by or about you relating to the website;

(k) keep the website secure and prevent fraud; and

(l) verify compliance with the terms and conditions governing the use of the website.

Where you submit personal data for publication on our website, we will publish and otherwise use that data in accordance with the licence you grant to us.

We will not, without your express consent, provide your personal data to any third parties for the purpose of direct marketing.

We, and/or our ecommerce service provider(s), may use cookies for the purposes of:

administering and processing ebook purchases processed via our website; and
where applicable, processing commission tracking in cases where you were referred to us from an affiliate website for an ebook purchase (this means where you were referred to us from an affiliate website and then purchase an ebook through our site – in such cases we may pay commission to the referring affiliate website and we/our ecommerce service provider may use cookies to administer such commission payment arrangements).

For details of how our ecommerce provider processes your personal data, please refer to: www.sendowl.com

All our website financial transactions are handled through our payment services providers: either PayPal or Stripe. You can review Stripe’s privacy policy at stripe.com and PayPal’s privacy policy at paypal.com. We will share information with Stripe or Paypal (as applicable) only to the extent necessary for the purposes of processing payments you make via our website (or via our e-commerce partner websites), refunding such payments and dealing with complaints and queries relating to such payments and refunds.

If you purchase a product from us (e.g. a workshop, course or ebook), then for tax compliance purposes we may be required to record your location (country and zip/postal code), IP address (including a geographical lookup of your IP address), email address and name. We collect and use this information for tax compliance and internal accounting purposes.

Marketing emails

We may send you marketing emails for products we offer or products we believe may be of interest to you (including products from third parties). In addition, some of our products and services are delivered to you (in whole or in part) via email (for example our email newsletters, certain downloads and certain courses and workshops).

In order to manage our email lists and comply with anti spam regulations, we or our email service providers (as listed below), may collect and monitor certain information, such as your: email address; IP address; subscription confirmation date and time; and subscription preferences, including opt-out preferences.

In order to determine what emails we send you, we may build and maintain a profile of you incorporating the following personal data:

your name, email address, IP address and location;
your social media activity and profiles;
your purchase history with us (including free products, such as downloadable printables);
interest you have shown in our products or services;
your engagement (e.g. email open rate) with emails we have sent you;
your website browsing data for our website(s);
other information you have supplied to us (such as your interest in certain subjects (for example, art and crafts) or product categories); and
other related metrics.

You can unsubscribe from such emails by clicking the unsubscribe link at the bottom of any such email you receive from us.

We may monitor your use of, and interaction with our emails (for example whether you open our emails and which links you click on) using information provided to us by our email service providers (as listed below).

Facebook Tracking and advertising

We may utilise Facebook tracking and advertising features on this site (including Facebook Pixel) which may track your actions on this site and display adverts based on your usage of this site and other sites. Such adverts may be displayed on this site and other sites (including, but not limited to Facebook). For further details of how Facebook uses your data, click here. You can view your Facebook ads settings and update your preferences at any time by clicking here.

Use of Intercom Services

We use third-party analytics services to help understand your usage of our services. In particular, we provide a limited amount of your information (such as sign-up date and some personal information like your email address) to Intercom, Inc. (“Intercom”) and utilize Intercom to collect data for analytics purposes when you visit our website or use our product. As a data processor acting on our behalf, Intercom analyzes your use of our website and/or product and tracks our relationship by way of cookies and similar technologies so that we can improve our service to you. For more information on Intercom’s use of cookies, please visit https://www.intercom.com/terms-and-policies#cookie-policy. We may also use Intercom as a medium for communications, either through email, or through messages within our product(s). As part of our service agreements, Intercom collects publicly available contact and social information related to you, such as your email address, gender, company, job title, photos, website URLs, social network handles and physical addresses, to enhance your user experience. For more information on the privacy practices of Intercom, please visit https://www.intercom.com/terms-and-policies#privacy. Intercom’s services are governed by Intercom’s terms of use which can be found at https://www.intercom.com/terms-and-policies#terms.

Our email service providers

We use the following third party organisations as our email service providers for delivering the email services described on this web page: Mad Mimi, MailChimp and SendGrid.

When you subscribe to any of our services whereby you supply us with your email address, then some or all of the personal data about you as described on this web page may be transferred to our email service providers so that we can provide our services. For details of how these organisations collect and use your personal data, please refer to the following web pages:

Membership services

Certain of our services involve you signing in to our website to access protected content. We utilise a third party service provider, Memberful LLC, to provide this service. For details of how Memberful LLC processes your data when you use this service, please click here.

(5) Disclosures

We may disclose your personal data to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.

In addition, we may disclose your personal data:

(a) to the extent that we are required to do so by law;

(b) in connection with any ongoing or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and

(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal data where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal data.

Except as provided in this privacy policy, we will not provide your information to third parties.

(6) International data transfers

In this Section 6, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).

Our service providers have facilities in the United States of America (USA). Transfers to the USA will be protected by appropriate safeguards, namely the use of standard data protection clauses or the EU-U.S. Privacy Shield Framework.

The hosting facilities for our website are situated in the USA. Transfers to the USA will be protected by appropriate safeguards, namely the use of standard data protection clauses or the EU-U.S. Privacy Shield Framework.

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Information which you provide may be transferred to countries (including the United States) which do not have data protection laws equivalent to those in force in the European Economic Area.

In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

You expressly agree to such transfers of personal information.

(7) Security of your personal data

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal data.

We will store all the personal data you provide on secure (password and firewall protected) servers.

You acknowledge that the transmission of data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and other login details confidential. We will not ask you for your password (except when you log in to the website).

(8) Policy amendments

We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

(9) Your rights

You may instruct us to provide you with any personal data we hold about you. Provision of such information will be subject to:

(a) the payment of a fee (currently fixed at GBP 10); and

(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

We may withhold such personal data to the extent permitted by law.

You may instruct us not to process your personal data for marketing purposes, by sending an email to us. In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal data for marketing purposes.

(10) Third party websites and affiliate links

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

Please refer to our disclosure page for further information.

(11) Updating information

Please let us know if the personal data which we hold about you needs to be corrected or updated.

(12) Our details

12.1 This website is owned and operated by Catherine Toner, trading as NurtureStore.

12.2 You can contact us:

(a) by email: support@nurturestore.co.uk

(b) by post: Unit 12213, PO Box 4336, Manchester, M61 0BW, United Kingdom