We’ve listed below the answers to some frequently asked questions.
How do I receive my ebook after purchase?
Once your payment is cleared, we automatically send you a download email containing a link which you can use to download your ebook. Please allow up to 20 minutes for your email to arrive.
Download emails are normally sent to the email address associated with the payment method used for your purchase (e.g. PayPal), so please check that email address.
If you do not receive your download email, then please check in your email spam folder and promotions folder. If you still cannot find your download email, then please contact us at support@nurturestore.co.uk
Lost your download email?
You can request another copy of your download email by clicking here; however, you will need access to the email address associated with your original purchase method (e.g. PayPal). Alternatively, please contact us at support@nurturestore.co.uk
What software do I need to read my ebook?
We recommend you use the free Adobe Reader app to read your ebook. Other PDF reader apps may work for you, but we have tested all our ebooks in Adobe Reader.
What password do I need for my ebook?
You don’t need a password to read our ebooks. If you are prompted for a password, please try opening the ebook using the latest version of the free Adobe Reader app. If you already have Adobe Reader installed, then you should update to the latest version – see instructions here.
What equipment do I need to read my ebook?
Our ebooks are designed to be viewed on a computer, iPad, or high-end, large screen smartphone (e.g. Apple iPhone).
Do you also sell print books?
With the exception of ‘The Garden Classroom‘, all our products are ebooks (electronic books), not print books. You may, however, print a copy of our ebooks using your own printer for your own use if you wish.
How much do you charge for postage?
The great thing about our products is that they’re digital, so you can download them instantly and you can choose when you want to print them off or can view them on screen.
Can I pay in a currency other than US dollars?
All products listed on this website are priced in US dollars unless stated otherwise.
How do I access the NurtureStore Play Academy site?
Click here to access the Play Academy.
Contact us
If you have any other questions regarding our ebooks, then please contact us at support@nurturestore.co.uk
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